SHIPPING & RETURNS
SHIPPING POLICY
At Vitallis Care, we are committed to making your shopping experience simple, safe, and reliable from the moment you place your order until your products arrive at your door.
All orders are carefully processed and prepared with attention to detail to ensure that your beauty essentials are delivered in excellent condition. After your purchase is confirmed, you will receive an order confirmation by e-mail, followed by shipping updates as soon as your package is dispatched.
Delivery times may vary depending on your location, the selected shipping method, and carrier availability. Shipping costs and estimated delivery dates will be displayed at checkout before you complete your purchase.
We recommend that all customers review their shipping information carefully before confirming the order. Vitallis Care is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If your order experiences an unexpected delay, our customer support team will be available to assist you and provide updates whenever possible.
RETURN & EXCHANGE POLICY
Your satisfaction is important to us. At Vitallis Care, we want every customer to feel confident when purchasing beauty and personal care products from our store.
If you are not completely satisfied with your order, you may request a return or exchange within the period allowed by our policy, provided that the product is unused, unopened, in its original packaging, and in the same condition in which it was received.
For hygiene and safety reasons, beauty, skincare, haircare, fragrance, and personal care products that have been opened, used, tested, or damaged after delivery may not be eligible for return or exchange.
To request a return or exchange, please contact our customer support team with your order number, purchase details, and the reason for your request. Once your request is reviewed and approved, we will provide the necessary instructions for the next steps.
Refunds, when applicable, will be processed through the original payment method after the returned item has been received and inspected.
At Vitallis Care, we believe that clear policies build trust. Our goal is to offer a secure, transparent, and pleasant shopping experience so you can care for your beauty with confidence.